Mutual of Omaha Headquarters
Presented by: Shannon Hite, Chief Customer Service Officer and Alex Hayes, Senior Vice President of Business Resiliency
Lunch will be served at 11:45am
Presentation will begin at noon
This meeting will be In-Person with a Virtual Option
This meeting will be held at the Scott Conference Center (6450 Pine Street in Aksarben). Free Parking in Lot 9 across street (Figure included below). Please submit any unique diet requests a week in advance.
A virtual Teams Option will also be available. Virtual meeting log-in information will be sent approximately 2 hours prior to the start of the meeting:
Presentation Details
Presenters:
Shannon Hite is Chief Customer Service Officer at Mutual of Omaha. She is responsible for a variety of functions including Individual Health, Life and Annuity in-force service delivery and premium processing. Hite also leads the Service Community of Practice and is the Executive Sponsor of the Service Agile Release Train. In addition, she serves on the leadership team responsible for Project Beacon, the new headquarters building project.
Hite joined Mutual as a Human Resource Administrator in 2002. She held various positions in Human Resources before joining the Customer Service operation as a Supervisor in 2005. Hite was promoted to Business Planning Manager in Customer Service in 2008. She was named Vice President, Customer Contact Center in 2009 and to Vice President of Corporate Operations in 2014, a position she held until assuming her current role in 2018.
Hite earned a bachelor’s degree from the University of Nebraska-Lincoln. She serves on the board of directors for the Kids Can Community Center and First Tee-Omaha.
Alex Hayes is Senior Vice President of Business Resiliency at Mutual of Omaha. He leads and coordinates the cataloging of critical business functions and processes across the enterprise and facilitates cross operational prioritization to ensure obligations and promises to Mutual customers are fulfilled. He facilitates and directs the development, implementation, training, testing, tracking, metrics, and maintenance of corporate-wide operational BC/DR plans, resiliency strategy and implementation. Hayes also leads the corporate real estate, corporate physical security and safety, and insider risk areas.
Hayes joined Mutual in 2013 as the Director of Corporate Physical Security. He was promoted to Vice President of Physical Security/Business Continuity in 2015 and was promoted to his current position in 2020. Before joining Mutual, Hayes served as Chief of Police for the City of Omaha, where he retired with more than 25 years of service.
Hayes earned his bachelor’s degree from Bellevue University.
Hayes is involved with several community organizations including the Omaha Police Foundation and the Heartland Equine Therapeutic Riding Academy.
Presentation:
Mutual of Omaha’s Chief Customer Service Officer Shannon Hite and Senior Vice President of Business Resiliency Alex Hayes will present on various aspects of the company’s new corporate headquarters project. In January 2022, Mutual of Omaha announced its plans to develop a corporate headquarters facility in downtown Omaha. Located on the west end of the Gene Leahy Mall, the company officially launched the construction phase with a groundbreaking ceremony in January 2023. The project is expected to be complete in 2026. At 677 feet, the building will feature 44 floors making it the tallest building in the region – serving as a beacon for vitality, development and investment in our downtown Omaha urban core. Designed for a hybrid work environment, at approximately 800,000 square feet (compared to Mutual of Omaha’s current 1.7-million-square-foot Midtown Omaha campus), the building will be a hub that enables collaboration, creativity and innovation.
Parking
